Terms of service

TERMS OF SERVICE

OVERVIEW

Welcome to Vela! The terms "we", "us" and "our" refer to Vela. Vela operates this store and website, including all information, content, features, tools, products and services made available to you as a customer in order to provide you with a curated shopping experience (the "Services"). Vela is powered by Shopify, which enables us to provide the Services to you.

The terms and conditions set out below, together with any policies referred to herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and by our Privacy Policy. If you do not agree to these Terms of Service or the Privacy Policy, you must not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By accepting these Terms of Service, you confirm that you have reached the age of majority in your state or region of residence, and that you have given us your consent to allow any minor dependants of yours to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online store or purchasing any product or service we offer, you may be required to provide certain information, such as your email address and your billing, payment and shipping details. You represent and warrant that all information provided in our store is accurate, current and complete, and that you have all necessary rights to provide such information.

You are solely responsible for maintaining the security of your account credentials and for all activity carried out on your account. You may not transfer, sell, assign or license your account to any third party.

SECTION 2 - OUR PRODUCTS

We have made every effort to display our products and services as accurately as possible in our online store. However, please note that product colours or appearance may differ from how they appear on your screen due to the device used to access the store and its settings and configuration.

We do not warrant that the appearance or quality of any product or service purchased will meet your expectations or match what is represented or displayed in our online store.

All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time, and we may limit the quantities of any product offered to any person, geographic area or jurisdiction, on a case-by-case basis.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. Vela reserves the right to accept or refuse your order for any reason, at its discretion. An order is not accepted until Vela confirms acceptance. Payment must be received and processed before an order is accepted. Please check your order carefully before submitting it, as Vela may not be able to accommodate cancellation requests after an order has been accepted. If your order is not accepted, is amended or is cancelled, we will attempt to notify you using the email address, billing address and/or telephone number provided at the time of the order.

Purchases are subject to return or exchange solely in accordance with our Returns and Refunds Policy.

You represent and warrant that your purchases are intended for personal or household use and not for commercial resale or export.

SECTION 4 - PRICING AND BILLING

Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time your order is submitted and will be shown in your order confirmation email. Unless expressly stated otherwise, posted prices do not include taxes, shipping, handling, customs duties or import charges.

Prices posted in our online store may differ from prices offered in physical stores or in online stores operated by third parties. From time to time we may offer promotions on the Services which may affect pricing and which are governed by terms separate from these Terms. In the event of a conflict between the terms of a promotion and these Terms, the terms of the promotion will prevail.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made in our store. You agree to promptly update your account and other information, including your email address and payment card numbers and expiry dates, so that we can complete your transactions and contact you when necessary.

You represent and warrant that (i) the payment card information you provide is true, correct and complete, (ii) you are duly authorised to use that payment card for the purchase, (iii) the charges incurred will be honoured by your card issuer and (iv) the amounts charged will be paid at the posted prices, including shipping and handling charges and any applicable taxes.

SECTION 5 - SHIPPING AND DELIVERY

We are not responsible for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs procedures or events outside our control. Once the products are transferred to the carrier, title and risk of loss pass to you, subject to your statutory rights as a consumer.

SECTION 6 - PRODUCT USE AND SAFETY

Our products are cosmetic devices intended for personal foot care. They are not medical devices and are not intended to diagnose, treat, cure or prevent any disease or medical condition. Always read the instructions supplied with the product before use.

If you have diabetes, poor circulation, neuropathy, an infection, an open wound or any other condition affecting your feet, please consult a healthcare professional before use. Discontinue use immediately if you experience pain, irritation or discomfort. Keep out of reach of children.

SECTION 7 - INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, brands, text, display elements, images, graphics, product reviews, video and audio, and their design, selection and arrangement, are owned by Vela, its affiliates or its licensors, and are protected by intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store or transmit any material on the Services without our prior written consent. Except as expressly provided in these Terms, nothing herein grants or shall be construed as granting any licence or other rights in respect of any patents, trademarks, copyrights or other intellectual property rights of Vela, Shopify or any third party. Unauthorised use of the Services may constitute a breach of intellectual property law. All rights not expressly granted in these Terms are reserved by Vela.

The Vela name, logo, product and service names, designs and slogans are trademarks of Vela or its affiliates or licensors. You may not use these trademarks without the prior written consent of Vela. The Shopify name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs and slogans on the Services are trademarks of their respective owners.

SECTION 8 - OPTIONAL TOOLS

You may be provided with access to third-party customer tools as part of the Services, which we neither monitor nor have any control or influence over.

You acknowledge and agree that we provide access to such tools "as is" and "as available", without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of the optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which such tools are provided by the relevant third-party providers.

We may also offer new features through the Services in the future, including the release of new tools and resources. These new features will also be subject to these Terms of Service.

SECTION 9 - THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to websites provided or operated by third parties, including any integrated third-party functionality. We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites you choose to access. If you decide to leave the Services to access such third-party materials or sites, you do so at your own risk.

We are not liable for any harm or damage related to accessing third-party websites or purchasing or using products, services, resources or content found on third-party websites. Please review third-party policies and practices carefully and make sure you understand them before entering into any transaction. Complaints, claims, concerns or questions regarding third-party products and services should be directed to the third party.

SECTION 10 - RELATIONSHIP WITH SHOPIFY

Vela is powered by Shopify, which enables us to provide the Services to you. However, all sales and purchases made in our store are made directly with Vela. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of the sales between you and Vela, including any damage, injury or loss arising from the products and services purchased. You hereby expressly release Shopify and its affiliates from any claims, damages and liabilities arising from or related to your purchases and transactions with Vela.

SECTION 11 - PRIVACY POLICY

All personal data we collect through the Services is subject to our Privacy Policy, and some personal data may be subject to the provisions of Shopify's privacy policy. By using the Services, you confirm that you have read our privacy policy.

Because the Services are hosted by Shopify, Shopify collects and processes information relating to your access to and use of the Services in order to provide and improve the Services. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties who may be located in a country other than the one in which you reside, in order to provide the services to you. Please see our privacy policy for more details on how we, Shopify and our partners use your personal data.

SECTION 12 - FEEDBACK

If you forward, upload, post, email or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute and display such Feedback in any medium and for any purpose, including commercial use.

You further represent and warrant that: (i) you own or have all necessary rights in all Feedback; (ii) you have disclosed any compensation or incentive received in connection with submitting the Feedback; and (iii) your Feedback will comply with these Terms. We are under no obligation to (1) keep your Feedback confidential; (2) pay compensation for your Feedback; or (3) respond to your Feedback.

We may, without any obligation to do so, monitor, edit or remove feedback that we determine in our sole discretion to be unlawful, offensive, threatening, defamatory, libellous, pornographic, obscene or otherwise objectionable, or that infringes any party's intellectual property or these Terms of Service.

You agree that your Feedback will not violate any third-party rights, including copyright, trademark, privacy, personality or other personal or proprietary rights. You further agree that your Feedback will not contain libellous, defamatory or otherwise unlawful or obscene content, nor any computer virus or other malware that could affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any Feedback. You are solely responsible for any Feedback you provide and its accuracy.

SECTION 13 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on the Services that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders at any time without prior notice, including after you have submitted your order.

SECTION 14 - PROHIBITED USES

You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or harmful purpose; (b) to violate any international, federal, provincial, state or local regulations, rules, laws or ordinances; (c) to infringe or violate our intellectual property rights or those of third parties; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate against any of our employees or any other person; (e) to submit false or misleading information; (f) to send, knowingly receive, upload, download, use or reuse any material that does not comply with these Terms; (g) to transmit, or procure the sending of, any advertising or promotional material, including junk mail, chain letters, spam or any similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which may harm Vela, Shopify or users of the Services, or expose them to liability.

You further agree not to: (a) upload or transmit viruses or any other type of malicious code that may compromise the functionality or operation of the Services; (b) reproduce, duplicate, copy, extract, sell, resell or exploit any part of the Services; (c) collect or track the personal data of others; (d) spam, phish, pharm or pretext on the Services; (e) use robots, spiders, scraping tools, data harvesting and extraction tools, automated devices or processes, artificial intelligence tools (such as agentic AI), or any automated or manual means to access the Services; or (f) interfere with, circumvent or bypass security or authorisation features, robot exclusion headers or other measures we use to restrict access to the Services. We reserve the right to suspend, disable or terminate your account at any time, without notice, if we determine that any part of these Terms has been breached.

SECTION 15 - AGENTS

15.1 This section applies if you use, permit, enable or cause the deployment of an Agent to access, use or interact with the Services. "Agent" means any software or service that takes autonomous or semi-autonomous actions on behalf of or at the direction of any person or entity, and that may run on behalf of or by means of that person's device, without direct supervision.

15.2 No Agent may access, use or interact with the Services unless, at all times, it identifies itself and operates in strict compliance with the requirements set out in section 15.4 below. Furthermore, no Agent may access, use or interact with the Services if we have requested that the Agent refrain from accessing, using or interacting with any service.

15.3 We may set limits, including through technical measures, on how and on what conditions an Agent may access, use and interact with the Services.

15.4 Agents must: (i) in all HTTP/HTTPS requests, identify that the request comes from an Agent and state the name of the Agent by including the following in the request's user-agent string: "Agent/[agent name]"; (ii) not conceal or obfuscate the fact that any access, use or interaction comes from an Agent, for example by (a) mimicking human behaviour and interaction patterns, or (b) completing or circumventing CAPTCHAs or measures intended to distinguish computer use from human use; (iii) respond truthfully to any question or prompt intended to determine whether interactions come from a human or a computer; (iv) not circumvent or otherwise avoid any measure intended to block, limit, modify or control whether and how Agents access, use or interact with the Services.

SECTION 16 - TERMINATION

We may terminate this agreement or your access to the Services (or any part thereof), at our sole discretion, at any time and without notice, and you will remain liable for all amounts due up to and including the date of termination.

Notwithstanding any termination, the following sections will continue to apply: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver and Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provision that by its nature should survive termination.

SECTION 17 - DISCLAIMER OF WARRANTIES

The information presented on or through the Services is made available for general information purposes only. We do not warrant the accuracy, completeness or usefulness of this information. Any reliance you place on such information is strictly at your own risk.

EXCEPT AS EXPRESSLY STATED BY VELA, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTY OR CONDITION OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE AND NON-INFRINGEMENT. WE DO NOT WARRANT OR REPRESENT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE EXCLUSION OF IMPLIED OR OTHER WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

Nothing in these Terms excludes or limits your statutory rights as a consumer, including your right to goods that are in conformity with the contract.

SECTION 18 - LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL VELA, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCT PURCHASED THROUGH THE SERVICES.

Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

SECTION 19 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Vela, Shopify and our affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers from any loss, damage, liability or claim, including reasonable legal fees, made by any third party due to or arising out of (1) your breach of these Terms of Service or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.

We will notify you of any indemnifiable claim, provided that any failure to notify promptly will not relieve you of your obligations unless you suffer material prejudice. We may control the defence and settlement of such a claim at your expense, including the choice of counsel, but we will not settle any claim that imposes non-monetary obligations without your consent, which shall not be unreasonably withheld.

SECTION 20 - SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service. Such determination shall not affect the validity and enforceability of the remaining provisions.

SECTION 21 - WAIVER AND ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of that right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect of the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us.

Any ambiguity in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 22 - ASSIGNMENT

You may not delegate, transfer or assign this Agreement or any of the rights or obligations under these Terms without our prior written consent, and any attempt to do so shall be null and void. We may transfer, assign or delegate these Terms and our rights and obligations without your consent or notice.

SECTION 23 - GOVERNING LAW

These Terms of Service and any separate agreement whereby we provide you with the Services shall be governed by and construed in accordance with the laws of Italy. If you are a consumer resident in the European Union, you also benefit from any mandatory provisions of the law of the country in which you reside, and you may bring proceedings in the courts of that country.

SECTION 24 - HEADINGS

The headings used in this agreement are included for convenience only and shall not limit or otherwise affect these Terms of Service.

SECTION 25 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will take effect on the date indicated in the notice. Your continued use of or access to the Services following the posting of any changes constitutes acceptance of those changes.

SECTION 26 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at baderinho05@gmail.com.

Our contact details are as follows:

[INSERT TRADING NAME]
baderinho05@gmail.com
[INSERT ADDRESS]
[INSERT PHONE NUMBER]
[INSERT REGISTRATION NUMBER]
[INSERT VAT NUMBER]