Refund policy

Returns and Refunds Policy

 

We offer a 100-day risk-free trial. You have 100 days from the day your order is delivered to request a return for any reason.

 

To be eligible for a return, please contact us first at baderinho05@gmail.com with your order number. We will send you the return address and instructions. Items sent back to us without first requesting a return will not be accepted.

 

You can always contact us with any question at baderinho05@gmail.com.

 

Right of withdrawal (EU customers)

 

If you are a consumer in the European Union, you have the right to cancel your order within 14 days without giving any reason. The withdrawal period expires 14 days after the day you receive the goods. Our 100-day policy is offered in addition to, and does not limit, this statutory right.

 

Damages and issues

 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions

 

For hygiene reasons, replacement roller heads cannot be returned once the seal has been opened, unless they are faulty. Gift cards and sale items are non-returnable.

 

Refunds

 

We will notify you once we have received and inspected your return, and let you know if the refund was approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some additional time for your bank or credit card company to process and post the refund.

 

If more than 15 business days have passed since we approved your return, please contact us at baderinho05@gmail.com.